Troy Allstate LLC Privacy Policy

Last Updated: 11/17/2025

Troy Allstate LLC is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and who we share it with when you interact with our website, services, or SMS/text message programs.

By using our website or providing personal information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Service location information

  • Communication preferences

  • Payment or billing information (for service transactions)

  • Any information submitted through contact forms, service requests, or SMS opt-in forms

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages viewed and website activity

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use personal information for purposes such as:

  • Providing plumbing, heating, and air conditioning services

  • Scheduling appointments and communicating with customers

  • Sending invoices, service confirmations, and updates

  • Operating and improving our website

  • Responding to customer inquiries

  • Marketing communications (email, SMS, etc.) when consent is provided

  • Internal analytics and recordkeeping

  • Legal, safety, and compliance purposes

3. SMS/Text Messaging Policy

If you opt in to receive SMS/text messages from Troy Allstate LLC:

  • We may send appointment updates, service alerts, billing reminders, promotional messages, or other service-related communications.

  • Message frequency may vary.

  • Standard message and data rates may apply.

SMS Consent Requirement

SMS consent is not shared with third parties.
We do not sell, rent, transfer, or share SMS opt-in consent with any third parties or affiliates.

You may opt out of SMS communications at any time by replying STOP.

4. Who We Share Personal Information With

We do not sell personal information.

We may share information only with:

Service Providers

Trusted vendors who help us operate our business, including:

  • Payment processors

  • Scheduling or dispatching software

  • Website hosting and analytics tools

  • Marketing service providers (email/SMS platforms)

These providers are permitted to use your information solely to perform services on our behalf.

Legal or Safety Reasons

We may disclose information if required to:

  • Comply with law enforcement or legal requests

  • Protect the rights, safety, or property of Troy Allstate LLC or its customers

Business Transfers

If Troy Allstate LLC is involved in a merger, asset sale, or business transition, customer information may be transferred as part of that process.

5. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. No data transmission or storage system is completely secure, but we strive to protect your information to the best of our ability.

6. Your Choices and Rights

You may:

  • Opt out of marketing emails at any time using the “unsubscribe” link

  • Opt out of SMS messages by replying STOP

  • Request access, updates, or deletion of your personal information

  • Disable cookies through your browser settings

To make any request, contact us at the information below.

7. Links to Third-Party Sites

Our website may include links to external websites. We are not responsible for the privacy practices or content of those sites.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a new “Last Updated” date. Continued use of our website or services indicates acceptance of the updated policy.

10. Contact Us

If you have questions or requests regarding this Privacy Policy, you may contact us at:

Troy Allstate LLC
3165 6th Ave
Troy, NY 12180
(518) 274-2146

Admin@troyallstate.com